Initiating and Managing Support Sessions

1. Head to the Clients list from the top navigation bar:
2. Head to the Support Session tab. A list will appear with pending sessions. Choose the session you want to start and click on Start.
3. Enter the OTP provided to you by the client's user.
4. A new support session will start. To end it, click on End on the top session bar.

Viewing Support Session History

1. Head to the Clients list from the top navigation bar:
2. Head to Support Sessions History Tab. A list will appear with past sessions containing:

• When each session was started.
• The client organization that requested the session.
• The name of the user who requested the session.
• The Support Agent who was responsible for the session.
• Who ended the session.
• The session's duration.
• The session's end time.